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September 2021 RMA – Uh Oh! I Received A Violation!

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Important Reminders

1) Our monthly reminder – have you changed filters recently? If not, please do so right away. Clean filters improve the performance of your furnace and keeps your air quality free of allergens and dust. If you don’t know where to find your filters, or how to change them, call your property manager.

2) Irrigation will be shut off early (September 15th) in the Meridian and Nampa areas. Some Boise neighborhoods will also be shutting their irrigation off early. If yours is turned off, you will need to hand water the yard to prevent the lawn from dying.

3) Maintenance would like to remind you that an AC unit that is not working does NOT qualify as an emergency. Our office makes it our goal to have those issues resolved within 7-10 business days from the time that our office is notified of the issue.

If you have any maintenance concerns for your yard or your home, please CONTACT US! All maintenance concerns should be submitted through property meld, accessed on our website, under the Tenant Tab – Maintenance Request – Submit Work Order.  Also, there is a “Maintenance Request” link on the dark blue bar at the top.

Oh No! I Received A Violation!

By Kristal Clark

RMA’s staff do routine drive-by surveys of every property we manage, meaning they drive by the property and do an inspection of the exterior of the home. You might be thinking, “What are they looking for in those surveys?”. In the summer, we are looking for weeds, dry spots in the lawn, and that mowing is being completed. In the fall, we are looking for leaves being picked up and the lawn being prepared for winter. In the spring, we are looking to see if there is any noticeable damage that winter may have caused, and any overgrowth beginning in the bushes and trees. In all months, tenants are expected to keep the exterior of the home clean and orderly, as well as reporting any damage to the exterior of the home that might need addressed.

If you live in an HOA ran community, the community managers also complete drive-by surveys to ensure that all the rules and regulations for the neighborhood are being upheld. If you are unsure of what those are for your neighborhood, you can reach out to your property manager to get a copy of your communities CC&R’s (Rules and Regulations). Every neighborhood is different! Some of the most common HOA violations we receive are trash cans not being put away properly after trash day, lawn issues, and trailers or boats being left unscreened.

So, what should you do if you receive one of these violations? RMA will send you notice of the violation and give you a certain number of days to correct the mistake. Generally, you will have three to seven days to make a correction, depending on the violation and severity. You will be given an instruction sheet that gives you an email address and guidance for completion. If you receive a violation of any kind, you should correct the mistake within the allotted time and send photo proof of the correction to the RMA email address that is listed on your instruction sheet. If you fail to send proof of correction, an RMA employee will drive to the house to check that the work was completed, and a violation fee will be assessed. If the correction has been made, they will note it has been done and you have no further action to take. If the mistake has still not been corrected, you will be left another violation notice with a higher penalty fee and a time frame to have it completed. If a third violation must be given, you will be presented with a breach of contract.

An important factor in receiving a violation is communication. If you are unable to complete the work that needs to be done in the amount of time allotted, it is very important that you communicate with your property manager so that you can create a timeline that works for RMA, the HOA, and you. Your property manager is there to help you in any way they can!  Please feel free to reach out to your manager at any time if you have questions or concerns about a violation that is given to you.