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November 2023 –Meet Our New Assistant Property Manager!

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Meet Our New Assistant Property Manager!

Rachel James joined the RMA team in August of 2023 as our Assistant Property Manager. She was born and raised in Medford, Oregon and then moved to McCall, Idaho in 2010. She then decided to make the move to Boise in 2020 where she had worked for a national, well-known food chain, as their General Manager for the past few years. Rachel and her husband, along with their two children, are enjoying spending their free time exploring all that the Treasure Valley has to offer. She is excited to be a part of the RMA team and looks forward to growing with the company.

Rachel can be contacted through her email at or you can reach her desk at 208-377-8889 ext 1510.

Please see the office flow chart below to help you navigate our staff and who can best assist you with any problem you may face!

Maintenance Updates

The maintenance updates only apply to those of you who have pre-ordered preventative maintenance services. If you didn’t opt in for a service you read about in this newsletter, and would like to schedule a service, just email your property manager to let them know.

Optional services beginning in October, and continuing through November:

  • Sprinkler Blow Outs/Turn Off
  • Hot Water Heater Services
  • Carpet Cleaning
  • Fall HVAC Services

Fall drive by’s will also be starting in November. Tenants can expect to see an RMA employee doing an exterior inspection and owners will receive a copy of that report.

Other questions?  Please email your property manager!
Mark Hess–
Deeanna Windes –

Accounting Updates

It’s almost tax time again! We have been notified by the IRS that some of you have incorrect information for reporting. Please make sure that if any of your information (address, name, etc) has changed since filling out your W9 that you inform your property manager right away.

If you ever have questions about your statement, please contact your property managers:

Mark Hess,

Deeanna Windes,

If you have trouble logging into your client portal, please contact your property managers or Brandy Ker at

Tenant Update

Please go check out our tenant newsletter for important tenant reminders each month. We remind tenants of the important things to remember to keep your investment in great condition, so you don’t have to worry!

Check out our tenant newsletter this month: