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March 2021 RMA – Financial Aid – The Digital Age is Upon Us

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Idaho has had a turn for the best with the COVID-19 spread! Hospitalizations are on the decline.  As of February 22nd, 197 new cases were recorded that day bringing the total number to 169,180 with 1,826 deaths. As of February 22nd,296,929 doses of vaccine have been administered to Idaho residents.   Idaho has been advanced to Stage 3 Order.

For more information click HERE

For Stage 3 Guidelines Click HERE

For Idaho COVID-19 Vaccine information click HERE

Important Reminders

1) Accounting would like to remind you of the changes to our payment system. We will now be taking your rent payments through your Tenant Web Access. If you have any questions about this new process, please feel free to reach out to Brandy Kerr at

2) All the usual cold weather reminders are still in effect. We may not have snow in the valley, but the temperatures are still dipping below freezing most nights. So, whether you are home or away, keep your heat in the 60s to prevent freezing pipes.

3) Our monthly reminder – have you changed filters recently? If not, please do so right away. Clean filters improve the performance of your furnace and keeps your air quality free of allergens and dust. If you don’t know where to find your filters, or how to change them, call your property manager.

4) If your gutters are full of leaves and debris, you may notice them overflowing when it rains, or sagging from weight, or growing plants. If you witness any of these tell-tale signs, please take a photo of the evidence and submit it to us through the property meld system on our website so that we can issue a work order.

5) Your foundation vents should have been closed up for the winter. This reduces freezing air from creating a hazard to crawl space plumbing and will also help to keep your home warmer. But remember, as it turns to Spring weather to open these vents up to promote healthy air circulation.

If you have any maintenance concerns for your yard or your home, please CONTACT US! All maintenance concerns should be submitted through property meld, accessed on our website, under the Tenant Tab – Maintenance Request – Submit Work Order.  Also, there is a “Maintenance Request” link on the dark blue bar at the top.

Having Trouble Paying Rent?

Tenants who are facing financial difficulty may qualify for assistance. Aid can be given out on past rents, utilities, and future rents based on need.

The new Emergency Rental Assistance Program (ERAP) can relieve some financial burdens for those who meet these requirements:

  • A household must be a resident of Boise city or Ada County
  • They must not have an income that exceeds the area median income
  • Must have a COVID-19 related economic impact
  • Must have a rental agreement/lease

The Boise City Ada County Housing Authorities (BCACHA) will administer the grants. Residents who qualify, can find more information on the program by contacting BCACHA at 208-363-9720 or by visiting

The Digital Age is Upon Us

By DaNay Salas

In today’s times, “snail mail” is becoming more and more obsolete and people are moving to a more digitalized world. As of 2020, more than half of the global population is connected to the internet. The internet has become one of the most vital tools for communication, information, online ordering, banking, paying bills, and entertainment in today’s globalized world. Digital communications are the new “mail”. Everything we do is online, whether it be through the computer or our phones. Technology just keeps pressing forward, making our world a digitized environment.

Where do you as tenants, fit in to this with RMA? Our office is continually striving to stay current with the changing times and over the past few years, we continue to move our services to an electronic format. Tenants now have access to their tenant portal which provides valuable information. You can view your open charges or your transaction history, view leasing and tenancy notes, sign and view rental documents, and schedule a one-time payment or automatic payments for your rent each month. All of our tenants would have received an email back in December with instructions on accessing their Tenant Web Access (TWA) accounts. We encourage our tenants to take advantage of their tenant portal so that you can view everything in real time and process documents digitally.

For the majority of people, conducting business online has proven to be more than just a convenience, it has become a way of life. No matter what the need is, all the information we need is at the touch of a button, on our phones or computers. It’s even more convenient when we do not have to leave the comfort of our homes. Today, over 85 percent of Americans have access to the internet, many of whom could no longer imagine a life without it. The United States ranks third with over 313 million active internet users nationwide. This has increased even more during the COVID pandemic. More and more people are using less and less of the postal service. The only time we seem to utilize the USPS is at Christmas, when cards and presents are typically shipped. Even UPS and FedEX are seeing rapid declines in the age of our digital world. It makes a person wonder if “snail mail” will become a thing of the past?

 It is extremely important to make sure our office has your current information, especially email! Please view your TWA and make sure your phone number and email are current. If you need any assistance with accessing your tenant portal, please contact your property manager and they will be happy to help you understand and navigate through your portal.

Spencer Henderson:

Jackie Lusk: