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July 2021 – What to Expect In a Turnover

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COVID 19 Update

RMA wishes all our owners safe sequestering!

Please read our COVID 19 update:
Idaho has had a turn for the best with the COVID-19 spread! Hospitalizations are still on the decline.  As of June 24th, 153 new cases were recorded that day bringing the total number to 194,520 with 2,140 deaths. As of June 24th, 1,308,843 doses of vaccine have been administered to Idaho residents.   Idaho has been advanced to Stage 3 Order.

For more information click HERE

For Stage 3 Guidelines Click HERE

For Idaho COVID-19 Vaccine information click HERE

What to Expect With a Turnover

By DaNay Salas

When we receive notice from a tenant that they plan on vacating the property, you should receive a notice from RMA notifying you when tenants are moving out and a marketing addendum on what we will re-rent the property for. Once tenants have vacated and turned in keys, our property managers do a move out survey of the property. They walk the interior and exterior of the property, taking photos, and documenting the condition of the premises. From there, they determine what make-ready work will be needed for the home to get it rent-ready. The property manager will submit the detailed report that includes photos and a list of items with estimated costs to the owner.

No turnovers are the same, as it depends on the condition tenants have left the property in. In a perfect world, if tenants complete all items on the move out check list they are sent, typically the turnover is simple and only basic items are required to be completed, which is standard with each turn. This includes maintenance, such as changing out smoke detector batteries, ensuring all appliances are operating correctly, checking to make sure there are no signs of leaks in kitchen and bathrooms, or other concerning maintenance issues that they are trained to look for. Other items we have completed, are having the dryer vent cleaned for safety reasons, carpet cleaning, if the property needs to be on a temporary mow list during the vacancy, advertisement cost, and lastly, having the property re-keyed once a new tenant is placed. Cleaning is another item that owners should expect to prepare for re-rent, especially if the property has high traffic during the showing process.

When a property is left in poor condition or if the tenancy was lengthy, then the process is more involved with getting make-ready work scheduled and completed.  The most common items to be addressed is if carpets or flooring need to be replaced, painting that needs to be done, and if yard work needs to be addressed. Most items that need to be addressed in these types of situations; the tenant’s security deposit is there to help offset some of those costs. It must be deemed that it was their responsibility to address these items upon move out, is it considered tenant damage, or does it fall under normal wear and tear.

Our office strives to be fair with tenants on deductions that we hold them responsible for and what items our owners are responsible for during a normal turnover. The biggest cost owners incur are carpet/flooring replacement and painting. Our office works closely with our vendors to provide estimates quickly to our owners and seek approval to have those items completed. The work is scheduled in a timely manner, as our goal is to have all work completed within 7-10 business days from the time tenant has turned in keys. If the property is in showable condition upon tenant move out, we will market the property immediately to reduce the length of the vacancy. Some turnovers do require the work to be completed first before we can start advertising the property, as we want the home to show well to get it rented quickly. Typically, RMA retains tenancies between 2-4 years, which helps keep turnover costs down for our owners. If you should have any questions regarding a turnover at your property, please contact your property manager, as we are happy to assist with the turnover process.

Maintenance Updates

RMA would like to let you know that we are scheduling the optional services for 2021.

Optional Services being completed throughout the summer are:

  • Dryer Vent Cleaning
  • Crawlspace and Attic Inspection
  • Whole Home Inspections

You will see signups sent out for these items soon!

All Spring Services are completed and you should see the bills for those on your owner statements!

The maintenance updates only apply to those of you who have pre-ordered these preventative maintenance services. If you didn’t opt in for a service you read about in this newsletter, and would like to schedule a service, just email your property manager to let them know.

Other questions?  Please email your property manager! 

Jackie Lusk – Amanda Godfrey –

Accounting Updates

Accounting would like to inform you that your 1099’s have been sent out for 2020. You can find your profit and loss statements on your Owner Web Access.

If you ever have questions about your statement, please contact your property managers:

Amanda Godfrey,

Jackie Lusk,

If you have trouble logging into your client portal, please contact your property managers or Brandy Kerr at

Tenant Update

This month’s tenant newsletter explains the move-out protocols to ensure they get their security deposit back and the home is left in the best condition possible for you!
Check out our tenant newsletter this month: