July 2021 – What to Expect In a Turnover

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What to Expect With a Turnover

By DaNay Salas

No turnovers are the same, as it depends on the condition tenants have left the property in. In a perfect world, if tenants complete all items on the move out check list they are sent, typically the turnover is simple and only basic items are required to be completed, which is standard with each turn. This includes maintenance, such as changing out smoke detector batteries, ensuring all appliances are operating correctly, checking to make sure there are no signs of leaks in kitchen and bathrooms, or other concerning maintenance issues that they are trained to look for. Other items we have completed, are having the dryer vent cleaned for safety reasons, carpet cleaning, if the property needs to be on a temporary mow list during the vacancy, advertisement cost, and lastly, having the property re-keyed once a new tenant is placed. Cleaning is another item that owners should expect to prepare for re-rent, especially if the property has high traffic during the showing process.

When a property is left in poor condition or if the tenancy was lengthy, then the process is more involved with getting make-ready work scheduled and completed.  The most common items to be addressed is if carpets or flooring need to be replaced, painting that needs to be done, and if yard work needs to be addressed. Most items that need to be addressed in these types of situations; the tenant’s security deposit is there to help offset some of those costs. It must be deemed that it was their responsibility to address these items upon move out, is it considered tenant damage, or does it fall under normal wear and tear.

Our office strives to be fair with tenants on deductions that we hold them responsible for and what items our owners are responsible for during a normal turnover. The biggest cost owners incur are carpet/flooring replacement and painting. Our office works closely with our vendors to provide estimates quickly to our owners and seek approval to have those items completed. The work is scheduled in a timely manner, as our goal is to have all work completed within 7-10 business days from the time tenant has turned in keys. If the property is in showable condition upon tenant move out, we will market the property immediately to reduce the length of the vacancy. Some turnovers do require the work to be completed first before we can start advertising the property, as we want the home to show well to get it rented quickly. Typically, RMA retains tenancies between 2-4 years, which helps keep turnover costs down for our owners. If you should have any questions regarding a turnover at your property, please contact your property manager, as we are happy to assist with the turnover process.

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