COVID-19 UPDATE:
Idaho has had a turn for the best with the COVID-19 spread! Hospitalizations are still on the decline. As of March 23rd, 359 new cases were recorded that day bringing the total number to 178,119 with 1,951 deaths. As of March 23rd, 620,156 doses of vaccine have been administered to Idaho residents. Idaho has been advanced to Stage 3 Order.
For more information click HERE
For Stage 3 Guidelines Click HERE
For Idaho COVID-19 Vaccine information click HERE
Important Reminders
1) Accounting would like to remind you of the changes to our payment system. We will now be taking your rent payments through your Tenant Web Access. If you have any questions about this new process, please feel free to reach out to Brandy Kerr at rmainfo@rentalsinboise.com
2) RMA will be completing our Spring drive by survey’s the first week of April. Do not be alarmed if you see an RMA employee in front of your home!
3) Our monthly reminder – have you changed filters recently? If not, please do so right away. Clean filters improve the performance of your furnace and keeps your air quality free of allergens and dust. If you don’t know where to find your filters, or how to change them, call your property manager.
4) If your gutters are full of leaves and debris, you may notice them overflowing when it rains, or sagging from weight, or growing plants. If you witness any of these tell-tale signs, please take a photo of the evidence and submit it to us through the property meld system on our website so that we can issue a work order.
5) Your foundation vents should have been closed up for the winter. This reduces freezing air from creating a hazard to crawl space plumbing and will also help to keep your home warmer. But remember, as it turns to Spring weather to open these vents up to promote healthy air circulation.
If you have any maintenance concerns for your yard or your home, please CONTACT US! All maintenance concerns should be submitted through property meld, accessed on our website, under the Tenant Tab – Maintenance Request – Submit Work Order. Also, there is a “Maintenance Request” link on the dark blue bar at the top.
Having Trouble Paying Rent?
Tenants who are facing financial difficulty may qualify for assistance. Aid can be given out on past rents, utilities, and future rents based on need.
The new Emergency Rental Assistance Program (ERAP) can relieve some financial burdens for those who meet these requirements:
- A household must be a resident of Boise city or Ada County
- They must not have an income that exceeds the area median income
- Must have a COVID-19 related economic impact
- Must have a rental agreement/lease
The Boise City Ada County Housing Authorities (BCACHA) will administer the grants. Residents who qualify, can find more information on the program by contacting BCACHA at 208-363-9720 or by visiting BCACHA.org.
Routine Drive By – What Does That Entail?
By DaNay Salas
Throughout the year, our property managers will drive by your property to make sure the exterior of the home is in good condition, the yard is being properly maintained and cared for, and if there are any maintenance concerns that needs to be relayed back to the owner. Our office respects your privacy and your right to live in your rental home without undue interference from our property managers.
However, we also have to act in the best interest of our owners to keep an eye on their investment property and for taking care of maintenance concerns. We want to take this opportunity to explain a couple of our policies to you.
When our property managers come by the home, they will take photographs of the exterior to provide to the property owner and to the tenant, accompanied by a report, on the condition of the lawn, planter beds, shrubs/trees, home exterior walls/windows/doors, pathways/driveways. If your home has an enclosed back yard, we will not enter the back yard, but we will get out of the car and walk the front of the property to view as much of the property as we can without entering through closed gates. While we are at the property, if the property manager notices any concerns due to tenant neglect, a notice will be posted to your door with instructions on the violation and steps to remediate, which will also be documented on the report. If a violation was left, please be sure to follow the instructions in notifying our office that the problem has been resolved within the allotted time frame, otherwise a fee may incur if our office has to do a follow-up check on the property to make sure the corrections were made. If you have any questions or concerns due to a violation being left, please reach out to your property manager.
We appreciate all of our tenants taking care of the property they reside in. We believe it is a team effort between our office, you as the tenant, and with our owners, to ensure the property is in overall good condition, and take preventative measures if there are maintenance issues. If you have any maintenance concerns regarding the exterior of the home or landscaping concerns, please do not hesitate to contact your property manager or our maintenance coordinator. We want to make sure that items are properly addressed in a timely manner to prevent further damage to the home.