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Our Team

Realty Management Associates, Inc., CRMC® (RMA) has been in the business of management of single-family homes, townhouses, condominiums and small apartment properties since 1980. RMA has earned the CRMC® (Certified Residential Management Company) designation; the first in Idaho and one of only 48 nationwide. The CRMC® designation is accredited by NARPM® and is only awarded to property management firms that demonstrate a high standard in both procedures and customer service.

Team Flow Chart

Our Experienced Team

Spencer Henderson


Office: 208-377-8889 x1508
Direct: 208-514-4870

Spencer Henderson is a native Boisean graduating from Borah High School in 2008. Spencer moved out of state to take advantage of valuable business experience with Fortune 500 companies Google and Cisco Systems, and spent 3 years in management positions for HOA and property management companies. Spencer returned to the Treasure Valley in October 2014 to join Realty Management Associates, Inc. as a Property Manager. In 2020 Spencer was promoted to President of the company and in 2021 he became a 50% owner in Realty Management Associates Inc.

Brandy Ker

Owner/Secretary-Treasurer/Property Marketing & Tenant Leasing Agent

Office: 208-377-8889 x1501

Brandy Ker joined the RMA team in 2011. She has lived in Idaho her entire life. After graduating from Borah High School in 1990 she went on to receive her Bachelor’s Degree in Special Education from the University of Idaho. Brandy worked in her field as the Program Manager/Developmental Specialist for a private Developmental Disability Agency in Idaho Falls, Idaho, where she lived for 14 years.

Brandy enjoys spending time with her two beautiful daughters and her finance’. She enjoys spending her free time in the outdoors, usually at the family cabin in Warm Lake boating and exploring the trails on their four-wheeler.  She loves all the activities this great State has to offer.  Brandy also enjoys traveling, cooking, good food and wine, reading, movies, music, gardening, and spending time with family and friends. In 2020 Brandy was promoted to Secretary/Treasurer of the company and in 2021 she became a 50% owner in Realty Management Associates Inc.

DaNay Salas

Director of Business Development/Client Acquisition/Marketing

Office: 208-377-8889 x1506
Direct: 208-514-4868

In 1997 DaNay moved to Boise from Northern California where she had spent her formative years. Aside from raising 3 children, DaNay’s work experience has primarily been in administration and office management. While working for the US Forest Service DaNay was awarded the highest level of recognition for her customer service and dedication. DaNay joined RMA in January of 2019 as a Property Manager.  In 2021 she was promoted to Director of Business Development, applying her customer service skills to new client acquisition, client relations and marketing. 

Kristal Smith

Onboarding Specialist/Marketing Assistant

Office: 208-377-8889 x1509
Direct: 208-514-4866

Kristal Smith was born and raised in central Washington. Upon graduation from high school, she moved to Moscow, Idaho to complete her Bachelor’s degree in Dance through the Movement Sciences Program. Upon graduation from U of I, she made the decision to stay in Idaho and moved to Boise to continue her dance career. Kristal started working with Realty Management Associates as the Assistant Property Manager in February 2017. Kristal was soon promoted to Onboarding Specialist and then two years later, in 2021, took on the additional task of Marketing Assistant. Kristal spends her evenings teaching dance recreationally at multiple dance studios in the Treasure Valley, and coaching a team of dancers who compete regularly. In any extra time she has, she loves all outdoor activities Idaho has to offer and spending time with her friends and family.

Mark Hess

Property Manager

Office: 208-377-8889 x1505
Direct: 208-514-4872

Mark Hess joined the RMA team in 2021. Before joining RMA, Mark was in management for 11 years working for Fortune 500 companies as a high-level supervisor.  He was born and raised in Southern California and made the move to Boise in 2011.  Mark and his family were transferred for work to Denver in 2018 and was lucky enough to return the Treasure Valley in 2020. He enjoys spending time with his wife and two kids and loves to watch and follow sports.

Deeanna Windes

Property Manager

Office: 208-377-8889 x1512
Direct: 208-801-7450

Deeanna Windes joined the RMA team in Spring of 2022. Deeanna is an Idaho Native and was born and raised right here in the Treasure Valley. She comes to us from a Fortune 500 retail company as a high-level supervisor where she worked for 19 years. Deeanna led a team of over 300 employees here in Boise as well as in Moscow, ID. Deeanna’s dedication in customer service and communication led to building wonderful relationships with-in the local community.

Outside of work Deeanna enjoys spending time with her children, granddaughter, and her husband.  Deeanna is also the proud owner of 6 dogs which occupies a lot of her time.

Rachel James

Property Manager

Office: 208-377-8889 x 1513
Direct: 208-764-4875

Rachel joined the RMA team in August of 2023 as our Assistant Property Manager. She was born and raised in Medford, Oregon and then moved to McCall, Idaho in 2010. She then decided to make the move to Boise in 2020 where she had worked for a national, well-known food chain, as their General Manager for the past few years. Rachel and her husband, along with their two children, are enjoying spending their free time exploring all that the Treasure Valley has to offer. She is excited to be a part of the RMA team and looks forward to growing with the company.

Pam Traenkner

RMA Accounts Payable/ Idaho Escrow Accounts Manager

Office: 208-377-8889 x1503
Direct: 208-514-4865

Pam Traenkner joined the RMA team in 1988 as the very first employee. Pam has a vast knowledge of every aspect of the property management business and the policies and procedures of RMA. “The thing I like about property management,” Pam says, “is the diversity; no two days are the same.” Pam is a native Idahoan, born and raised in Nampa and now a Boise resident for over 39 years. Pam has one daughter and two grandsons and she is proud to say, “these kids are the joy of my life.”

Crystal Fleming

Marketing Agent

Office: 208-377-8889 X 1502
Direct: 208-514-4864

Crystal joined the RMA team in June of 2023 as our Marketing Agent. She was born and raised in Nebraska and made the move to Idaho in 2016 to be closer to family. Crystal has previously worked in residential management within the Treasure Valley and specializes in customer service and marketing. She hopes to continue to professionally grow with RMA and looks forward to the future. Crystal spends her free time being outdoors, cooking, and spending time with friends.

Laura Behm

Project Manager

Office: 208-377-8889

Laura Behm joined the RMA team in 2005. She holds a Bachelor’s of Science degree in Mathematical Sciences/Computer Science. Prior to joining RMA, Laura worked as a computer programmer for over 12 years. Laura applies her extensive experience to developing and improving office processes. Laura has lived in Boise for over 23 years. She and her husband have two daughters and three grandchildren. She enjoys camping, singing and sewing as well as being with family and friends.

Marc Banner, MPM®, RMP®

Founder/CEO/Executive Director

Marc Banner, RMA owner and president, obtained his Bachelor’s Degree at Idaho State University in 1976 and his Master’s Degree in Economics at Purdue University in 1978. He has been a Professional Property Manager since 1980 and a Real Estate Agent/Broker since 1979. He obtained his Real Estate Broker’s license in 1987.

Marc’s commitment to uphold the highest standards in the industry is demonstrated by his many outstanding accomplishments. Marc was elected as the 2005 president of the National Association of Residential Property Managers (NARPM®), a national organization dedicated to professionalism in residential property management through education, certification, networking, and ethical practice. Marc earned the prestigious Master Property Manager (MPM®) designation. He was the first MPM® in the State of Idaho and one of only 105 nationwide. He has since been awarded the Residential Management Professional (RPM®) designation and Realty Management has earned the Certified Residential Management Company (CRMC®) certification which is only awarded to companies that have proved they have attained the highest levels of education and commitment in the property management field. This certification is only awarded after a detailed on-site examination of the company has been performed by a NARPM® auditor selected by the certification committee. This certification must be renewed annually and a review of the company’s procedures is performed every 3 years in order to maintain the certification. Only 3 property management companies in Idaho hold this prestigious certification.

Marc is a true leader among his peers. As a past President and Founding Member of the Southwest Idaho Chapter, Marc’s dedication to the field of property management and excellent service to his community is unsurpassed.